Returns & Exchanges

At Willowbrook Garden Centre, we want you to be completely satisfied with your home and garden purchases. If an item isn't quite right, you can return it to us within 30 days of receipt for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Log in to your account and select the items you wish to return from your order history to generate a return authorization number.

• 2.
  Package Your Items

  Carefully pack the unused items in their original packaging, ensuring all tags and protective materials are intact to prevent damage during transit.

• 3.
  Ship to Willowbrook

  Attach the provided prepaid shipping label to your parcel and drop it off at any authorized courier location or bring it directly to our customer service desk in-store.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, we will process your refund to your original payment method within 5 to 7 business days.