Frequently Asked Questions

Everything you need to know about bringing nature to your home.

How do you ensure my plants arrive in good condition?

We use specialized eco-friendly packaging designed to secure the root ball and protect delicate foliage during transit, ensuring your plants arrive healthy and hydrated.

What is your return policy on garden furniture and decor?

We offer a 30-day return policy for all non-living items. Products must be in their original packaging and unassembled to qualify for a full refund.

Do you offer international shipping?

Currently, we only ship within the mainland UK to ensure our live plants spend the minimum amount of time in transit for optimal health.

How can I track my order?

Once your order is dispatched, you will receive an email with a tracking link from our courier partner so you can monitor your delivery in real-time.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.

What if my plant arrives damaged or unhealthy?

We offer a 5-day happiness guarantee on all live plants. If your plant arrives damaged, please send a photo to our support team, and we will arrange a replacement immediately.